DELIVERY & PROCESSING TIMES
I aim to dispatch all orders between 1 - 3 working days, although this may be longer in busy times such as Christmas. If your order is urgent, please select 'Express' at checkout.
UK & IRELAND
Free for orders over £100 (automatically applied at checkout)
All other orders the price will be calculated at checkout. This is dependent on how much your order weighs. See my shipping cost promise below.
As of January 1st 2021, all parcels sent outside of the UK (including to the EU) are subject to customs charges.
I am a Sole Trader (Hannah Frost), and am not VAT registered.
I am not registered with the IOSS, which means there will be no VAT or duties paid on your order. Once your order arrives in the EU, VAT/ custom charges will be charged to you, the customer and you will be required to make all necessary import taxes and charges in order to receive your parcel.
Customs charges are determined when the parcel arrives based on what is in your parcel, I am not able to tell you the amount you will be charged in advance.
You can check the order value for whether you will be charged Duties by looking up 'De Minimus Threshold' on google for your country.
The price you pay at checkout does NOT include custom charges or taxes.
The decision is made by the relevant authorities in the delivery country who will contact you, the recipient if there are any charges to be paid.
All fees and import duties are not my responsibility, you you refuse to pay and the order is returned to me then I will deduct all fees I have to pay from the refund I make to you.
I cannot be held responsible for any charges that customs enforce on a parcel.
The courier will attempt to clear your parcel as quickly as possible through customs; however, there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.
Generally, customs will contact the recipient directly and for this reason, I request for you to ensure that you include all up-to-date and correct contact details for the courier during the ordering process.
You may choose to place an order through my Etsy shop. They are IOSS registered and so custom duties may be slightly lower. Please place your order via my ETSY shop HERE.
CUSTOMS AND IMPORT DUTIES
Buyers are responsible for all customs and import taxes that may apply. Unfortunately, due to BREXIT, customers in the EU will be subject to import fees. This is sadly out of my control.
SHIPPING COST PROMISE
Due to the range of products I sell differing hugely in size and weight, your shipping costs may come out higher than expected. If this is the case then I will ALWAYS refund you the difference.
If you prefer not to pay upfront and you think shipping is too high, then please contact me and I will be happy to provide a personal shipping quote to your destination.